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My R Wallet

1.What is R wallet?

R wallet is a fast and secure payment tool,making it easy to stay up-to-date with all your account transactions.


2. What are the advantages of using R wallet

Secure Payment: your financial information remain 100% private and secure all the time.

Easy-to-use Operation: You will become familiar with the user-friendly interface in less than a minute.

Smart Management: R wallet is designed to help you manage and control your money easily and conveniently. Checking your transaction details, order history and more is effortless.

Free R Points: If you choose to keep any refunds in your R wallet, you will receive free R points to save even more money.

Fast refunds: Refunds are prioritized for wallet holders and will be issued to your R wallet within 1-2 business days.


3. Is there anything I need to do when I first enter my R Wallet account?

Yes. In order to ensure the security of your account, you must set up your secure transaction password first.


4. What can I do when I forget my transaction password, or need to reset my transaction password?


a. Reset Transaction Password

Enter the "Account Management" section of your R Wallet. Click on "Reset Transaction Password", then input your new transaction password twice and submit the information.


b. Retrieve Transaction Password

Enter into "Account Management" of your R Wallet, and click on "Retrieve Transaction Password";

Click on "Application Email Verification". We will send an email to your registered email address;

Carefully check your email inbox (including spam folder), and click the link that is displayed in the email;

Reset your new transaction password.


5. Can my order refund be issued directly into my R Wallet?

Yes. If you receive a payment refund, you may request to have the refund issued into your R wallet. The new balance of your R wallet can then be used for shopping other items.


6. What advantage is there in requesting refunds to be issued into my R wallet?

If you choose to receive refunds into your R wallet, you will earn 5 times refunds amount of R points. This allows you to save even more money in future orders. For example, if you receive a $10 refund, you will earn 50 R Points.


7. How can I check the information of individual transactions in my R Wallet?

Every transaction operation will be conveniently recorded in your R Wallet on the "Transaction Record" page. This shows all the corresponding information related to that transaction for your convenience.


8. How do I access my R Wallet?

Log into "My Account".

Enter into "My R Wallet".

Set up "Set Transaction Password"

Confirm your settings, and start your rewarding R Wallet journey.


9.How to use my R Wallet?


Type 1 - I have enough R wallet to pay the entire new order

1. Click your Shopping Cart;

2. Checkout by R wallet;

3. Input the R wallet amount you want to use;

4. Click " Place the order";

5. Order placed successfully.


Type 2 - My R Wallet can pay part of my order

1. Click your Shopping Cart;

2. Checkout by R wallet;

3. Input the R wallet amount you want to use;

4. Pay the balance by Paypal, Credit Card or other payment method;

5. Click "Place the order";

6. Order placed successfully.


How to use my R wallet


Yes. Please kindly contact support center to get a refund for the Balance of R Wallet


Note: Refunds will be issued to Paypal within 3-7 days business days.


Refunds will be issued to Credit Card within 3-15 days business days.